CARING SERVICE

On Sunday, 25 January, I emailed Food *****s Market’s customer care to report that some managers were smoking and vaping inside the restaurant area of one of their stores. Early on Monday morning, I received a response expressing regret for my negative experience and confirming that the matter would be escalated to the relevant store.

Shortly thereafter, James from the store contacted me personally to apologise for the incident and advised that additional, larger no-smoking signs would be installed. This is customer service that I truly appreciate, and I hope other companies will similarly ensure full compliance with the regulations of the Tobacco Products Control Act.