Birthday ruined

On the 7 March 2018 I went to Food *****s store in Woodlands Boulevard to order a birthday cake for my daughter"s 13 birthday party which would be on the 12 March 2018,on that day (7 March) I could not order the cake because the lady at the bakery informed me she could not find a price list book because I wanted a size 30 by 30 size cake.She took my number and said she'd send me a what's up with the prices,she did send me the info .I went back to the store the next morning to place the order still the price list and "order file" was still not found ,the lady gave me a paper to write all my details and the details of the cake e.g. colour of the cake and wording on the cake even the date and time of collection , the lady accompanied me to the till to pay for the order .On.the 12 March @ 14:PM which was the agreed date and time of collection ,I got into the store and my cake was not done ,by that I mean they did not bake it and in fact they knew nothing about my order,the info I wrote the day I placed the order was still in the file even my proof of payment was still in their file ,the experience actually made me cry because I've invited 10 children to come celebrate my daughter's birthday that afternoon,I was so hurt and disappointed,the bakery manager offered me 6 cakes but I could not carry them as I'm using public transport,then I opted to have my money back and when I got to the till I was still made to wait for my money because they did not have the code of the cake I ordered and which by they way I paid for.I was eventually refunded and asked to take any cake I wanted for free,I took 3 cakes,my issue is this was not about me getting free cake,it was about the experience I wanted to have on her birthday ,hence I ordered and paid for the cake 4 days before the birthday date.I don't wish for any parent or customers to experience what I went through.