CW
Craig W

1 reviews | Active since Sept 2020

20 Oct 2022, 12:58

Beware of food*****s deducting declined amounts from your bank at a later stage

After having a purchase declined I went to my bank and had the transaction reversed. However this morning I awake to find that the transaction has been withdrawn from my account **********ly. I attempted to phone the Access Park Food*****s to no avail. I then phoned my bank and was told that the money was in food*****s bank so they could not assist. I go to the Access Park food*****s and asked to see the manager. The floor manager asked if it was about the declined transaction and had it not been reversed I told her it had been reversed then deducted again which is why I wanted to see the manager. After waiting about 15 minutes I asked the floor manager if the manager was coming and was told they were calling her. Eventually after another 15 minutes waiting the manager arrived. I explained the situation and was told that the bank must sort it out. When I explained what the bank had said I was told I needed to get a statement and go back then they would look at it. The long and short of it is that to get them to give me back my money will cost me more than the amount ****** from me.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply24 Oct 2022, 12:27
Official
Hi Craig,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 

Thank you once again for bringing this matter to our attention. 

Thanks, The FLM Team