Bank account debited twice

On Saturday 6/6/15 my account was debited an amount of R800 twice. I approached them on Monday and they requested I provide them with the transaction documents which I did. I was told the transaction would be reversed after 72 hours and they would call me on Tuesday. They didn't call so on Wednesday afternoon I went back. After dealing with a flippant manager my details were taken again and I was told they would call me on Thursday and send me an email as well which has still not been done.<br> <br> The level of disrespect and contempt shown by this store is shocking as they have clearly taken the attitude that they don't have my money (Naedo does) and this is not their problem. This is shocking to me as a customer as I gave them my bank card and details in good faith and the store is not showing the same good faith to me as a loyal customer. <br> <br> I cannot go and fight at the store every afternoon and be promised calls and emails with updates hich don't come. It's now been 5 days and no one can be bothered to make a simple phone call to give me feedback on my issue.