Bad service from Food *****s Westgate Shopping Centre

Good afternoon

Since i last received a response from you, unfortunately Westgate branch didn't make any efforts to respond and take accountability of their pathetic service and horrible fish they sold us. Instead on the 24th June 2023 my mom asked me to buy her Garlic bread at Westgate, despite my opinion of not wanting to go back there. When i got there I requested to see the Manager since no one bothered to get back to me about my complaint, apparently the manager was not available (not suprised) they called a lady by the name of Maria/Mirriam who informed me that she will relay the message to the manager and they will call me. Sunday Maria/Mirriam called me unfortunately i couldn't answer. I called the number back, no one responded and on Monday she called me (Maria/Mirriam) informing me that the manager will call and the matter will be resolved. Today is Wednesday and no call received from the Manager.

It is really sad that our country's service delivery has come to this, just to acknowledge that a mistake has been done. I work with customers and prolonging to apologise or even getting back to a client makes matters worse. I mean a complaint can be taken in a bad way or in a way of improvement; and that shows me that Westgate Manager doesn't care about it's customers. Or maybe it goes with the colour of our skin, then maybe I would have been taken seriously. I wouldn't be taking time to write a long email, but this complaint is serious, and our lives were at risk.

Maybe Maria/Mirriam should be the Manager because clearly, she can handle customer complaints.

Extremely disappointed customer Thully

First email I sent On Saturday 27/05/2023 afternoon i bought marinated fish which was in a silver tray. On Sunday an 1hour after having lunch my husband and started having cramps and having diarrhoea. I blame the fish because there is no way mash potatoes were off including green salad we had with the fish. My plea is that you consider not selling food that has expired. It's risky and dangerous!!!! we had to go see a doctor due to food poisoning. I understand that we are experiencing Load Shadding as a country, but please also consider taking precautions. Not a happy customer. You just lost a loyal customer!!!!

Response from the Head office On 30 May 2023, at 08:23, Customer Care <***> wrote:

Dear Thully, Thank you for contacting customer care. We do apologise for the bad quality of fish and the health risk that occurred. We have escalated the matter to the store and regional managers. Kind Regards The Food *****’s Market and FreshStop Customer Care Team Please note we are experiencing an increased volume of queries, please allow us more time to respond. E-Mail Address: *** Customer Care E-mail - FVC: *** Customer Care E-mail - Freshstop: *** Customer Care Line: ***Customer Care Fax: ***