NM
Nosisa M

1 reviews | Active since Nov 2015

29 Nov 2021, 19:46

Bad Service by Staff members with Attitude.

My husband and I went to Food *****s Market in Sunward park Saturday the 27th of November to buy our monthly groceries as usual. Got the around 18:35. Okay fine we picked out sfuff and we were unaware of the time and around up until one of the Staff members came to tell us that the Store is closed we must go to the Cashiers to pay. We rushed and picked few of the last items we wanted. Then the second staff member came to tell us the same message that the shop is closed we need to go pay, she then decided to follow us around like she's escorting us. To avoid any conflict we then decided to go pay and on our way I'm asking the lady who is escorting us that we need Garlic Rolls and when we checked they were already covered in plastic, most items were covered already and she told us that people working by the Bakery have left already and when I checked the time it was few minutes after the closing time (around 19:07) to my suprise we were wondering how come the staff members left already? Aren't they supposed to help the last customers left in the Store? Okay we then went straight to the Cashiers to pay, Cashier looked annoyed and they were in a hurry and were busy scanning things very fast so that they can knock off and go so I asked the Cashier who was assisting us if we can't get Garlic rolls and she said no and the lady standing behind her (I think she's a Supervisor or one of the Cashiers who help with Void) she also refused and when I asked nicely if the Manager can't assist or authorise to get someone to get us Rolls, then with an attitude they said: "Ahhhh forget Sisi the Managers left already, at this time no one wants to be here" and just like that we never got assistance on the Rolls we wanted and when I checked the time is was 10 minutes after the closing time (19:10). According to Customer Protection Act the last Customers left in the Store should get the Service and Assistance as they got there before the Store closes, evenif they got there a minute before a Store closes, right. We were treated like some sort of *********. (We forgot to check their names on name Tags, but I just checked the receipt, we were assisted by Cashier number 13 Thulisile ) My Husband and I never felt so Small in that Store as regular Clients.

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