Bad service at food *****s market access park branch in Cape town

I am very disappointed in the bad service I got from your cashier Annalise on the 16/11/2019 at you ACCESS PARK branch. I waited in a very long queue to finally pay 920rand for my goods but when I got to Annalisa she allowed another customer (which looked like her friend) to jump the queue and pay for his 1ltr coke.

Aside from allowing this to happen, when I complained she then after serving him, refused to help me and said I should go to the next available cashier. The manager on duty Sandisiwa saw all of this and when I asked her why she allowed it she just said, 'I told her not to do that'.

I spend roughly 800 to 1000 rand a week to be treated like this and I am seriously looking for alternative places where I can get my groceries from where the service is good and fair.

I am fairly patient and understand when there are queus but after waiting so long to be pushed aside like that is unfair to all the customers in the queue and there was still a big queue behind me when her friend jumped in front of me.

What's more disappointing is that on the 16/11/2019 I sent a email to your care@fnv. Co. Za and have heard no response. It's been a week but no reply.

I hope that the necessary steps will be taken accordingly to improve this bad service I received.