Bad quality and bad attitude

We've decided to visit the new Food *****s Market at the Reef shopping centre. I've decided I wanted a piece of cake at the bakery, the assistant didn't even care to attende to me until I asked her to assist me. Even the manager was close by and he didnt even care to address her attitude towards clients. We've also ordered some savoury rice and a few other items. Upon arriving at the cashier, we saw the banana we took was R15 I've asked her to remove she wasn't very keen on doing that, we saw that the cheese they had on promo had mold on when I asked her to remove that as well as we didn't see it she just said geez, so my husband just said to take it. As we got home we opened the savoury rice just to found out the rice was bad and off even after the manager was over looking the food you want to tell me they didn't smell that it was off? The cake was so hard and dry as if it was already standing for 5 days. Is this what we can expect from this branch? Bad quality food and bad attitude? One would think they will be treating the people like royalty since they just opened but seems like its the other way around