MB
M B

1 reviews | Active since Sept 2017

12 Sept 2023, 14:15

BAD DATES

I purchased a box of dates at the Moffett Retail Park branch (PE) earlier in the year. A lot of the dates had a bad taste to them and had little white spots on them and so were clearly not fresh at all. Upon attempting to complain and return the box, which was still 90% full, the floor manager absolutely refused to believe what my husband complained about, and would not apologise for our bad experience with our purchase. As time passed and we mentioned the story to other people who also bought dates at the same time, they confirmed that their boxes also had a number of bad dates. Very poor service from this manager at such a big and well supported retailer.

0
Replies (2)
MB
M B's update12 Sept 2023, 15:35
Reviewer Update
I just have to add, this lady manager was actually very defensive and arrogant.
Food Lovers Market
Food Lovers Market's reply13 Sept 2023, 10:00
Official
Hi M B,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team