Bad Customer Service Regarding Customer Enquiry

I was at their Parklands branch on 31 May 2023 and whilst there, decided to purchase a few of their "mixed " nuts that were on special at R229.90 per kilogram (normal price R299.90). The lady at the "nuts" section said after weighing them, that although the price on the weighed label of the nuts I had bought said R299.90 Kg, the correct price would reflect at the till. Well it didn't and the cashier called the supervisor to override the transaction. On leaving the store I checked my till slip only to find that she adjusted the weight of the nuts and not the price. The label on the packet of nuts was 130g @ R299.90 = R38.99. When corrected it should have been 130g @ R229.90 = R29.89. Instead, the till slip shows that the weight was adjusted from 130g to 170g to reflect the original price of R38.99.

I went to see the supervisor and all she could do was say that that is what is in the system and she didn't know why or appear to know how to sort it out. I said it's easy, just take a calculator and multiply 130 x 229.90. She still wasn't able to understand and kept saying "that is what's in the system" and called someone else for assistance. They also couldn't understand what was going on. In the end after a long time of arguing with them, they eventually gave me the difference back.

I wrote to their Head Office the same day asking if it was their standard procedure to adjust the weight and not the price when correcting an error and now nineteen days later still have not had an answer, other than that the manager of their Parklands branch would contact me. Followed up with more emails and still waiting to be contacted.