Bad Customer Service: Food*****s Market Kuilsriver - Incident Slipped and Fell

With Food*****s Friday the 13th(13/01/2023) Specials it was definitely a bad luck Friday for me. My day started with memories of my late mothers Birthday that day. She passed on 13years ago 3 weeks (on Christmas Day) before her birthday on 13 January and my son started daycare 13 years ago on the 13 January. I have many memories for the 13 January and the Badluck Fooldovers specials just added to those memories. I wasn't planning on going to Food*****s(Kuilsriver). I was still on leave and decided to pop in there to buy some veggies and fruit to make a lovely supper for my kids. The shop was full but not that hectic as previously experienced. As i walked back to where they keep the mushrooms and spinach I slipped and fell and landed on my left side. My wallet, phone and prescription glasses scattered all over the floor. Everything happened so fast and one of the customers picked up my wallet and cellphone and asked if im ok. She asked me 3 times if im sure I'm ok. I felt a bit disorientated when she helped me get to my feet. Im thankful for her just a pity i didn't get her name. I'm disgusted and disappointed that there were staff standing there and none of them would help or ask if Im ok. I'm thankful to the lady that helped me and I could hear the other customers complaining why dont they clean up the mess on the floor. I slipped and fell on some blueberries or g****s that were scattered on the floor. (i couldn't take pics because they cleaned up the mess immediately) What really disappointment me is the cleaning lady were standing there and immediately put out the sign ( slippery and wet floor). As i walked to the till i stopped and chatted to Robbbie (one of the floor managers) and explained to him what happened. All he said he will go and have a look and didn't even apologized or ask me if I'm ok. They just have this I dont care attitude with the customers. I felt a little nausea and funny and wanted to get home. At the cashier I spoke to the Supervisor (till Supervisor) and ask her what I can do to take this further. All she said Is that she had no idea...and said i must phone the office. So i got into my car (still a bit shaken) and spoke to the admin lady (Melissa). She said to get a doctors report and then only will they help me. I had no money to pay for a doctor as I'm a single mom and don't have any medical aid. On my way home I realized my prescription glasses were gone.(it was clipped on my t-shirt) so I went back and spoke to the supervisor and other staff members to please check if they can find my glasses as i use my glasses for driving. I even went back the next day and spoke to Brandon( the other brother who is the floor manager as well). They found a pair of glasses but it wasn't mine. So the next day i decided to send an email to Food*****s Customer Service and explained them my incident and experience. They rep**** back and said the Branch Manager at Kuilsriver will give me a call. They did phone me but i was at a funeral and could not answer. They send me an email to say they tried phoning and i must give a time when to call. So i gave them a time from 10- 12 the next day as i had meetings after that. Its been 6 days and still no call or even an email to find out if I'm ok etc....I suffered for 2 days and took pain tablets to help me through the day. Still don't have my glasses(which i got last year) but luckily, I still had my old ones that I could wear. I'm never supporting that shop again. I've been a loyal customer to Food*****s since it opened its doors but now, I'm not sure if i want to continue shopping there. My injuries weren't that severe, but it could have been worse. At least they could have showed some empathy.