rS
rosemary S

1 reviews | Active since Mar 2009

06 Feb 2016, 16:09

bad attitude charrging for something not discussed

i went to the FLM this morning as I usually do I have a pumpkin cut up by the staff or fruit cut up by the staff<br> and they pack it for you and bingo. No charge it is their service to you and always has been,<br> Today for the first time I bought a watermelon - the seedless kind so no pips. I asked the lady if she<br> could juce it for me instead of cutting it into pieces. It made up 2 litres of watermelon juice plus a small<br> cup which she gave me a straw to devour.The lid of this was not secured and spilt all over my goods in the trolley. When I got home I was horrified to find that I had been charged 6 x R5.00 over and above the price of the watermelon. - thats R90,00 if you are doing your sums and worst of all she did not even tell me she was doing it. Then I tried phoning the manager - telephone not answere - tried several times - then I sent an email to the address on the slip and asked if they would call me back - nothing has happened - so here I am on Hello Peter again.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply08 Feb 2016, 07:53
Official
Hello skirish,

Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,
The Food *****s Market Customer Care Team