bad attitude and no feedback(fruit and veggies Diepkloof square Soweto)

On monday. i bought the veggie combo for R150 and meat as i do on a monthly basis. when i got home i realised that the butternut is missing.. on tuesday call the shop and asked them to view the cameras to see if i did take the butternut when i was doing my shopping. i was asked if it was at the bottom or at the top of the trolley. if i knew that and i would have known where i left it, i co operated and explained i have no idea hence i'm asking them to check the footage. i was then told the boss is the only person that that view the cameras he doesnt come often and the footages only lasts for 5 days! the lady that i spoke to did not see at all the important of my call. i paid for this package as a result i need to know wat happend... she asked for my details and said the boss will get back to me. still nothing! again i called today Wednesday to follow up. someone answered and said i must leave my details the manager will call me back.. i told her i did the same thing yesterday and was told the boss will call today its the manager. i asked for the lady's name i spoke to she said its Thandi. i asked for her surname she refused!!!!!!! i asked her why is she refusing i mean what if there is more then one Thandi am i supposed to go through the same process again using my time and my airtime?? she refused and said she doesnt have a surname. this is pathetic,.i buy there every month and this is the treatment i get?? i'm a customer i pay for what i buy i dont take on credit so i must not be treated as though they are doing me a favour. people must learn to respect they jobs. lots of people would give anything to just be employed and you get people who just dont care. i want feedback. i want that footage to be checked