appalling service and manager

<p>Hi Peter on Friday the 10th of June I ordered a custom made birthday cake for my daughter at the food *****s market by Norwood mall. I mentioned that I needed the cake by 8am on Monday and the bakery manager agreed that they could do that for me as long as i paid the full amount on the tenth so i did so. To mysurprise on monday when i got there the cake order was changed to 9am and no one was willing to hear me out, I had work to get to at that time. The store manager addressed me in such a disrespectful and appalling manner which led us to a verbal altercation, when I asked for a refund I was rudely told to wait for the store to open, time wasn't on my side. I honestly feel like the manager had a ****** attitude towards me. I finally got my money back at around 9:30AM. My daughtr got to school late I was repremanded at work for being late and yet still no apology. Never have I been treated in this manner.</p> <p> </p> <p>Kind regards</p> <p>Rachel</p>