Appalling Customer Services at Menlyn Food *****s

On 20 January 2022, 12:05 in the afternoon at Menlyn: Food *****s, my wife encountered appalling customer services at the till! My wife requested the cashier (ZAKHE) for a box to place the groceries in. The cashier and packer (a trainee) told my wife to go fetch it. Totally flabbergasted, my wife asked the cashier what the packer's job was? The trainee then reluctantly proceeded to fetch a box. The trainee kept staring at my wife and children, while the groceries kept piling. Never before has my wife encountered a situation where the person, clearly designated to pack the groceries, simply stood standing and blankly staring, expecting her(my wife) to pack all the groceries. Had the trainee said she was unwell, my wife would have understood the circumstances, but this was not the case. She then calmly asked that the groceries be packed and requested to see the supervisor. The cashier and trainee had a sudden change of demeanour . The cashier, now friendly, explained that the young lady meant to pack was a trainee and still learning the ropes.

It was the first time my wife ever shopped at Menlyn Food *****s, we usually go to Food *****s Market in Lynwood, CherryLane, where we are always helped and have experienced great service, up to date.