WM
Willem M
1 reviews | Active since Jul 2012
10 Feb 2026, 13:49
Always Pathetic Service form Food *****'s Market Gateway Plaza!!!!
Always fighting and struggling with incorrect prices and poor service at Food *****'s Market Gateway Plaza. I moved from Lyttelton Fresh Produce Housewives Market to Food *****'s Market Gateway Plaza because it was closer to me. I have been a loyal customer to Food *****'s Market Gateway Plaza for many years, but are completely fed up now. I shop at Food *****'s Market Gateway Plaza once a week and the prices are always incorrect. Many times I only arrived home to see they priced me incorrectly. It has become so time consuming just to rectify incorrect prices at Food *****'s Market Gateway Plaza that there is no benefit for me to shop there any longer. I will be doing my future grocery shopping at Lyttelton Fresh Produce Housewives Market again. Bruce must really start working on client service and having the correct prices at the tills or he will surely be losing many more customers than myself. Today alone I received terrible service from Khumlani, Mahlatse and Sharol. In addition, no one has name badges and when you ask their names they treat you even worse.
Helpful (0)
Replies (5)0
Replies (5)
Food Lovers Market's replyOfficial
11 Feb 2026, 14:28Dear Willem,
We sincerely regret the negative experience you have had.
We sincerely regret the negative experience you have had.
We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
Thank you once again for bringing this matter to our attention.
Thanks, The FLM Team
Food Lovers Market's reply11 Feb 2026, 14:28
Official
Dear Willem,
We sincerely regret the negative experience you have had.
We sincerely regret the negative experience you have had.
We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
Thank you once again for bringing this matter to our attention.
Thanks, The FLM Team
WM
Willem M's updateReviewer Update
21 Feb 2026, 15:3710 Days after last complaint. No feedback. Today I tested Food*****s Market Gateway Plaza again. Yet again personnel without name badges that takes offence if you ask their names. Yet again, specials that needed to be rectified by the supervisors. Utter uselessness!!!
WM
Willem M's update21 Feb 2026, 15:37
Reviewer Update
10 Days after last complaint. No feedback. Today I tested Food*****s Market Gateway Plaza again. Yet again personnel without name badges that takes offence if you ask their names. Yet again, specials that needed to be rectified by the supervisors. Utter uselessness!!!
Food Lovers Market's replyOfficial
03 Mar 2026, 09:47Dear Willem,
We are so sorry for the delay in response and the bad service from the store.
We will follow up with the relevant parties
Thanks, The FLM Team
We are so sorry for the delay in response and the bad service from the store.
We will follow up with the relevant parties
Thanks, The FLM Team
Food Lovers Market's reply03 Mar 2026, 09:47
Official
Dear Willem,
We are so sorry for the delay in response and the bad service from the store.
We will follow up with the relevant parties
Thanks, The FLM Team
We are so sorry for the delay in response and the bad service from the store.
We will follow up with the relevant parties
Thanks, The FLM Team
WM
Willem M's updateReviewer Update
04 May 2026, 14:08I never received any response from the The FLM Team mentioned above since this day, but today after jet another incorrect pricing and bad service I was contacted directly by the head of Food*****s Market Gateway Plaza, named Bruce. He won me back and I was impressed that the head of management from Food*****s Market Gateway Plaza,Bruce, phoned me personally to rectify these grievances. Thank you Bruce I truly appreciate it and I will certainly stay a customer of Food*****s Market Gateway Plaza after his call. He is extremely professional and I can say that these complaints were put to rest by Bruce. I will be testing Food*****s Market Gateway Plaza in coming weeks to come, but I truly believe this one star will be changed to a 5 star review in the future.
WM
Willem M's update04 May 2026, 14:08
Reviewer Update
I never received any response from the The FLM Team mentioned above since this day, but today after jet another incorrect pricing and bad service I was contacted directly by the head of Food*****s Market Gateway Plaza, named Bruce. He won me back and I was impressed that the head of management from Food*****s Market Gateway Plaza,Bruce, phoned me personally to rectify these grievances. Thank you Bruce I truly appreciate it and I will certainly stay a customer of Food*****s Market Gateway Plaza after his call. He is extremely professional and I can say that these complaints were put to rest by Bruce. I will be testing Food*****s Market Gateway Plaza in coming weeks to come, but I truly believe this one star will be changed to a 5 star review in the future.
WM
Willem M's updateReviewer Update
12 May 2026, 20:01Tested Food *****s Market Gateway Plaza today and the head of the shop,Bruce, was true to his word. Very understanding and all around great person. Thank you Bruce, you are truly one of the best Mangers I have had the pleasure of dealing with, I will be changing my review of Food *****s Market Gateway Plaza to a 5 star, just because of Bruce and his honest and professional Management Style. Thank you Bruce!
WM
Willem M's update12 May 2026, 20:01
Reviewer Update
Tested Food *****s Market Gateway Plaza today and the head of the shop,Bruce, was true to his word. Very understanding and all around great person. Thank you Bruce, you are truly one of the best Mangers I have had the pleasure of dealing with, I will be changing my review of Food *****s Market Gateway Plaza to a 5 star, just because of Bruce and his honest and professional Management Style. Thank you Bruce!