Absolutely shocking service at Greenstone Food *****s Market!

I normally buy cut up already prepared spinach and kale from the Greenstone branch. Last week Saturday I rush into buy 8 trays of Spinach and 4 trays of Kale and Granny Smith Apples. They don’t have stock but they have fresh veg. I immediately take the goods and go to the counter so I can have it cut up. On arriving there the lady behind the counter tells me she won’t cut up the veg. She and another lady is busy cleaning while the store only closes 2 hours later. I ask her why not, she says because I must order 24hours before the time and she can only cut up 3 products. The notice she shows me tells me about the 24hours but don’t stipulate quantities at all. I also say to her I understand how an order works, it would be to not keep up the other customers or that the customer don’t want to wait when they get there. In my case I was willing to wait. Anyway, she’s adamant she not cutting up the goods for me. I ask to speak to her supervisor who comes and tells me the exact same thing. I ask to speak to the manager who comes and is so rude I was disgusted at how he treated me. Once again stating their case and then tells me I will pay the 25% cutting fee which I didn’t have a problem with in the 1st place to pay. I was paying for the service. He then goes on to say that he will never allow this again. What a slap in the face for a customer! He was a real bully. Taking the side of his staff over the convenience for a client! I was evening will to pay double the cost because I needed the goods urgently. I just told him I won’t ever go back to the store and he just accepted it. Absolutely shocking service! In the interim I also had to buy the apples which cost me R10 for 2. When I get home I cut open the apples which is so horrible inside! Wasted so much money. I bought R200 worth of apples and have 10 I couldn’t use at all!

Be careful you big companies that grow so bug they forget the little people in the process.