Bad service

We bought Pizza 3 times, the first two times we took the pizza with us, and both times they put chillies on the pizza, my kids is 6 and 10 and we specifically ask everytime to make sure there is no hot ingredients. The 3rd time I open the pizza right there and both had chillies on, when we re ittirated again we have kids nothing hot. Then they hesitated to give my money back, not only that, it was late at night waiting 40 minutes for 2 pizza's we went home and made sandwiches to eat. Thank you Food Factrory Carnival City we will never ever use you again. Another thing, all 3 times we bought pizza they never gave us any slips, just said we know who's pizza is who's.