Money back

I ordered food from Food AF Katlehong through the Uber Eats App and the driver did not deliver the order as per request. Me and my wife had to drive 20mins to the restaurant to find out what happened to our order and they claim to not know the driver and further will not help us in tracking the driver or escalating the matter further. Instead all we got was stories,lies and promises to help resolve the issue but nothing happened. We were left stranded without our food order,no explanation or any kind of help from the establishment. The manager promised to refund us but we haven't recieved anything from them and they doesn't care at all! Support black business and they'll show you you are nothing unless you live in town and drive a fancy car. So traumatized by this ordeal and lack of urgency to deal with our customer complaint!!