Your Call center agents are rude and unprofessional

Item: Foneyam
Rating: 1
Author: Nomonde C

What a horrible, horrible company with rude stuff. This is clearly a business for people who cannot afford to buy phones, so it is mostly used by people from rural areas. I can just imagine the disrespect they are subjected to when they have to be reminded to go and pay. I have just received a call now from a rude girl and she **** and said my amount due was R448, which is double what I pay, Imagine had I been an old Gogo and didn't know what was due.

Helpful (0)

Replies (3)

Foneyam's replyOfficial

06 Mar 2025, 12:16

Hello Nomonde,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply06 Mar 2025, 12:16

Official

Foneyam's replyOfficial

06 Mar 2025, 16:28

Hello Nomonde,

Thank you for affording us the opportunity to assist.

Please be advised that we have escalated the matter to the relevant department, contact will be made with you regarding the matter at hand.

Sincerely

FoneYam Customer Service

Foneyam's reply06 Mar 2025, 16:28

Official

FoneYam Customer Service

Foneyam's replyOfficial

12 Mar 2025, 12:23

Hello Nomonde,

As per our telecoms, we can confirm that your query has been resolved based on the information shared.

Thank you for affording us the opportunity to assist.

Sincerely

FoneYam Customer Service

Foneyam's reply12 Mar 2025, 12:23

Official

Hello Nomonde,

As per our telecoms, we can confirm that your query has been resolved based on the information shared.

Thank you for affording us the opportunity to assist.

Sincerely

FoneYam Customer Service