You can exchange phone within 7days if you experience technical issues

To whom it may concern

Good afternoon

I'm writing this with a heavy heart as yesterday I went to Pep Cell Atteridgeville to get a phone from Foneyam. I took Redmi 15 and upon arrival at home, I fully charged it then transferred everything from my old phone. The phone temperature started rising, started freezing and asking me to close apps. Apps took long to open and network connectivity was very poor.

I went back to the store this afternoon to explain my challenges with the phone as it says on the till slip, any technical issues phone can be returned within 7 days. I called Foneyam and they asked to speak to the manager Zweli who was in the office, I gave my phone to Sibongile to give to him while he was in the office. They asked if he checked the phone and he said yes, which was a lie as he was in the office and never came out. The minute he came out, he said he doesn't have time as he's in a very important meeting so meaning "I" as a customer I'm not important to Pep. He refused to change the phone for me because he has all the powers and his word goes.

Is this the customer service you guys teach your employees? He didn't bother to greet me and hear my side of the story about the phone. He even treated to say "Do you want me to help you or not". I'm taking this matter father and will ask Hello Peter to assist me on this matter because it's not even 48 hours but Zweli from Attlyn refused to exchange the phone for me.