NM
Nosipho M

1 reviews | Active since Apr 2025

07 Apr 2025, 00:56

Yes

I went to pep store last year june as I was looking for phone was lured into the shop and convinced by a sales guy in the store to get a foneyam contract which I had to pay 600 upfront and a 229 for six months after then the phone will be mine. Only to later discover that I was **** to the contract was actually a loan or rental phone which I must return to the store after paying for 13months and 7 days. I am really flabbergasted to all of this as these people only deceive us on this "promotion" as they said it was a promotion. I recently discovered that I have 5 months left that is way over the 12months now and I need to return the phone back or "buy" it at a reasonable cost. What is a reasonable cost if the phone is 1499.00 and I have way exceeded the phone price. They must just stop deceiving us and sell us facts so that we can make our own "true" decisions. They are so quick to lock the phone when u miss a payment yet they are too smooth and slow to tell the truth.

0
Replies (5)
Foneyam
Foneyam's reply07 Apr 2025, 11:34
Official
Hello Nosipho,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service

Foneyam
Foneyam's reply07 Apr 2025, 11:37
Official
Hello Nosipho,                                                                                                                                                                                      

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply10 Apr 2025, 10:46
Official
Hello Nosipho,                                                                                                                                                                                      

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply22 Apr 2025, 14:27
Official
Hello Nosipho,                                                                                                                                                                                      

We have attempted to make contact with you on 4 attempts with no success. 

Your query will be considered as resolved, as we had no success in the attempts we have made to contact you.

For further assistance you may contact our calls center on ***or email ***. 

Sincerely                                                                                         
FoneYam Customer Services
     
Foneyam
Foneyam's reply23 Apr 2025, 15:41
Official
Hello Nosipho,

Please note that this matter will be closed due to no response.

 Sincerely                                                                                         
FoneYam Customer Services