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Vikesh N
1 reviews | Active since Dec 2014
02 Oct 2025, 09:20
Worst Company to deal with
The worst company to deal with. The Insurance have been making me Submit my Documents for the Pass Few Months without Informing me from day one that the Insurance doesn't Cover Dismissal. The Customer Service Manager was Very Rude when I told her to speak to Senior Management. They Only Care About Money. I asked for a Grace Period Since I Am Unemployed, they refused and Told Me I can do what I want too. I am asking for since I was communicated wrongly for senior Management to please deal with all those agents involved and also to give me a Grace Period and Unlock my Fone as I was miscommunicated from day 1. No empathy to people situation.
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Replies (14)0
Replies (14)VN
Vikesh N's updateReviewer Update
02 Oct 2025, 09:32I asked to speak to a Director or CEO as I am being Treated Unfairly as a Customer, the Lady Refused and said I must do what I want too as they don't Care. I am only one customer they will loose and it's in my rights. She kept on repeating that even after I continued explaining her that I was miscommunicated. Please Foneyam Directors and Ceo Look into the way Customers are Being Miscommunicated and Treat Customers Fairly. I might be one Customer but how many other Customers are Being Treated Like This and Miscommunicated. I only asked them to look into my situation as I was Miscommunicated and told Insurance will Cover the Claim. The lady says an email was sent in September telling me that they won't cover claim after so many months. Please will something be done for me as this is not fair.
Kind regards Vikesh Naidoo
Kind regards Vikesh Naidoo
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Vikesh N's update02 Oct 2025, 09:32
Reviewer Update
I asked to speak to a Director or CEO as I am being Treated Unfairly as a Customer, the Lady Refused and said I must do what I want too as they don't Care. I am only one customer they will loose and it's in my rights. She kept on repeating that even after I continued explaining her that I was miscommunicated. Please Foneyam Directors and Ceo Look into the way Customers are Being Miscommunicated and Treat Customers Fairly. I might be one Customer but how many other Customers are Being Treated Like This and Miscommunicated. I only asked them to look into my situation as I was Miscommunicated and told Insurance will Cover the Claim. The lady says an email was sent in September telling me that they won't cover claim after so many months. Please will something be done for me as this is not fair.
Kind regards Vikesh Naidoo
Kind regards Vikesh Naidoo
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Vikesh N's updateReviewer Update
02 Oct 2025, 11:25Please will you let me know why wasn't I informed from the on cert that the Insurance doesn't cover Dismissal, and they kept on cancelling the claim and the consultants of foneyam kept on telling me that I must resubmit documents, why didn't they say they don't cover Dismissal. All the time, they kept on telling me to submit documents. But they quick to lock the phone. Please will the ceo and director's advise why does fone yam do this to customers.
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Vikesh N's update02 Oct 2025, 11:25
Reviewer Update
Please will you let me know why wasn't I informed from the on cert that the Insurance doesn't cover Dismissal, and they kept on cancelling the claim and the consultants of foneyam kept on telling me that I must resubmit documents, why didn't they say they don't cover Dismissal. All the time, they kept on telling me to submit documents. But they quick to lock the phone. Please will the ceo and director's advise why does fone yam do this to customers.
Foneyam's replyOfficial
02 Oct 2025, 13:57Hello Vikesh,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply02 Oct 2025, 13:57
Official
Hello Vikesh,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
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Vikesh N's updateReviewer Update
02 Oct 2025, 15:39I would appreciate urgent feedback because this matter has dragged on to long.
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Vikesh N's update02 Oct 2025, 15:39
Reviewer Update
I would appreciate urgent feedback because this matter has dragged on to long.
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Vikesh N's updateReviewer Update
02 Oct 2025, 15:45All the Consultants don't understand that I use my phone all the time. They just lock the phone without even understanding what Fone yam did to me was very wrong. Is this how they Conduct Business, they don't care about there customers.
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Vikesh N's update02 Oct 2025, 15:45
Reviewer Update
All the Consultants don't understand that I use my phone all the time. They just lock the phone without even understanding what Fone yam did to me was very wrong. Is this how they Conduct Business, they don't care about there customers.
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Vikesh N's updateReviewer Update
02 Oct 2025, 15:56The Consultants don't understand what they doing to the Companies Reputation by Treating Customers so Badly. They making Fone Yam have a Bad Reputation and people to know that people must t take out Contracts with Fone Yam.
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Vikesh N's update02 Oct 2025, 15:56
Reviewer Update
The Consultants don't understand what they doing to the Companies Reputation by Treating Customers so Badly. They making Fone Yam have a Bad Reputation and people to know that people must t take out Contracts with Fone Yam.
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Vikesh N's updateReviewer Update
02 Oct 2025, 16:07Nobody bothers to call and attend to this Problem, and they Can't Care about the Customer. They refuse to Escalate to Senior Management to get the Matter Resolved.
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Vikesh N's update02 Oct 2025, 16:07
Reviewer Update
Nobody bothers to call and attend to this Problem, and they Can't Care about the Customer. They refuse to Escalate to Senior Management to get the Matter Resolved.
Foneyam's replyOfficial
02 Oct 2025, 16:37Hello Vikesh,
Thank you for getting in touch with us to raise your concerns.
As per the recent telephonic conversation, we can confirm that your matter is being attended to for further review.
Contact will be made with you at 12:00 tomorrow with the progress of the investigation.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
As per the recent telephonic conversation, we can confirm that your matter is being attended to for further review.
Contact will be made with you at 12:00 tomorrow with the progress of the investigation.
Sincerely
FoneYam Customer Service
Foneyam's reply02 Oct 2025, 16:37
Official
Hello Vikesh,
Thank you for getting in touch with us to raise your concerns.
As per the recent telephonic conversation, we can confirm that your matter is being attended to for further review.
Contact will be made with you at 12:00 tomorrow with the progress of the investigation.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
As per the recent telephonic conversation, we can confirm that your matter is being attended to for further review.
Contact will be made with you at 12:00 tomorrow with the progress of the investigation.
Sincerely
FoneYam Customer Service
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Vikesh N's updateReviewer Update
02 Oct 2025, 16:45Thanks i will wait until 12:00 tomorrow for you to get back to me. I hope this matter will be urgently attended to by senior Management.
Kind regards
Vikesh Naidoo
Kind regards
Vikesh Naidoo
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Vikesh N's update02 Oct 2025, 16:45
Reviewer Update
Thanks i will wait until 12:00 tomorrow for you to get back to me. I hope this matter will be urgently attended to by senior Management.
Kind regards
Vikesh Naidoo
Kind regards
Vikesh Naidoo
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Vikesh N's updateReviewer Update
03 Oct 2025, 12:31Good day Right Up Until Now No Feedback, i was promised that they going to Communicate with Senior Management regarding Unlocking of Device. The Promise was 12 o clock and No Call. This is How they Make Empty Promises and don't Care of Customer's
Kind regards
Vikesh Naidoo
Please call on this number as my cellphone battery is dying ***
Kind regards
Vikesh Naidoo
Please call on this number as my cellphone battery is dying ***
VN
Vikesh N's update03 Oct 2025, 12:31
Reviewer Update
Good day Right Up Until Now No Feedback, i was promised that they going to Communicate with Senior Management regarding Unlocking of Device. The Promise was 12 o clock and No Call. This is How they Make Empty Promises and don't Care of Customer's
Kind regards
Vikesh Naidoo
Please call on this number as my cellphone battery is dying ***
Kind regards
Vikesh Naidoo
Please call on this number as my cellphone battery is dying ***
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Vikesh N's updateReviewer Update
03 Oct 2025, 12:32Why promise the Customer and Lie to Us. I am a Customer and Fone yam doesn't Care of how they Treat Customers. The Consultant didn't call me up until now.
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Vikesh N's update03 Oct 2025, 12:32
Reviewer Update
Why promise the Customer and Lie to Us. I am a Customer and Fone yam doesn't Care of how they Treat Customers. The Consultant didn't call me up until now.
Foneyam's replyOfficial
03 Oct 2025, 12:43Hello Vikesh,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply03 Oct 2025, 12:43
Official
Hello Vikesh,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
03 Oct 2025, 17:22Hello Vikesh,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply03 Oct 2025, 17:22
Official
Hello Vikesh,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
05 Oct 2025, 16:00Hello Vikesh,
Based on the information shared via the telephonic conversation the matter will be marked as resolved.
Based on the information shared via the telephonic conversation the matter will be marked as resolved.
Sincerely
FoneYam Customer Service
Foneyam's reply05 Oct 2025, 16:00
Official
Hello Vikesh,
Based on the information shared via the telephonic conversation the matter will be marked as resolved.
Based on the information shared via the telephonic conversation the matter will be marked as resolved.
Sincerely
FoneYam Customer Service