kD
karabo D
1 reviews | Active since Jan 2026
26 Jan 2026, 19:36
Worst Claim Experience
I have been sending my documents to the email you guys have provided me, I have not received a response instead your email puts me on queued. my contracts end in march and I filed a claim in December . this is really poor customer service. It is not fair because everything you asked for i did and now when it is time to get a new phone it takes 2 months. I do not have a phone, you cannot expect me to pick up a phone call anytime you guys call. there has been communication through email so please assist.
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
27 Jan 2026, 12:29Hi Karabo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply27 Jan 2026, 12:29
Official
Hi Karabo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
27 Jan 2026, 12:38Hi Karabo,
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 15:30 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 15:30 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
Foneyam's reply27 Jan 2026, 12:38
Official
Hi Karabo,
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 15:30 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 15:30 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
27 Jan 2026, 16:15Hi Karabo,
As per request contact will be made with you tomorrow for further assistance.
Sincerely
FoneYam Customer Services
As per request contact will be made with you tomorrow for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's reply27 Jan 2026, 16:15
Official
Hi Karabo,
As per request contact will be made with you tomorrow for further assistance.
Sincerely
FoneYam Customer Services
As per request contact will be made with you tomorrow for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
28 Jan 2026, 16:24Hi Karabo,
We have attempted to contact you, with no success.
Kindly note that feedback regarding the documents which has been submitted has been provided to you via email.
The matter will be closed based on the information shared with you.
Sincerely
FoneYam Customer Services
We have attempted to contact you, with no success.
Kindly note that feedback regarding the documents which has been submitted has been provided to you via email.
The matter will be closed based on the information shared with you.
Sincerely
FoneYam Customer Services
Foneyam's reply28 Jan 2026, 16:24
Official
Hi Karabo,
We have attempted to contact you, with no success.
Kindly note that feedback regarding the documents which has been submitted has been provided to you via email.
The matter will be closed based on the information shared with you.
Sincerely
FoneYam Customer Services
We have attempted to contact you, with no success.
Kindly note that feedback regarding the documents which has been submitted has been provided to you via email.
The matter will be closed based on the information shared with you.
Sincerely
FoneYam Customer Services