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AM
Ayanda M

1 reviews | Active since Feb 2026

01 Feb 2026, 13:29

Worse service ever

Can faneyam start taking its customers serirous, why on earth is their claim take up to 30 days? I have submitted everything but I didn't hear from them it's be two weeks now, really

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Replies (3)
Foneyam
Foneyam's reply01 Feb 2026, 14:29
Official
Hi Ayanda, 

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
As discussed telephonically, we require the IMEI number as well as the incident date to be included on the affidavit in order to proceed with the claim process. 
                                                                                                                           
Regards,
FoneYam Customer Services 
AM
Ayanda M's update01 Feb 2026, 14:48
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Foneyam
Foneyam's reply02 Feb 2026, 13:14
Official
Hi Ayanda, 

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
We have received your documents and have escalated them to the relevant department for further assistance.
                                                                                                                           
Regards,
FoneYam Customer Services