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naledi M

1 reviews | Active since Jun 2014

04 Jun 2025, 14:26

WHEN IT SAID FONEYAM, THAT WAS A RED FLAG THERE!

This FONEYAM is utter RUBISH! i will NEVER recommend it to anyone, i went to Ackerman's in century city the agent by the name of Siyasanga, did not even bother to explain that i am actually renting a phone, i guess they need to make sale. AGAIN RUBISH.. i had to pay a hefty deposit of R700 and something, then got an sms in a week's time to say i need to pay R149.94 that had a link attached to it, i then opted to pay via the pay@ link, a week later i got another sms saying that i should be making another payment of R149,94 otherwise my phone will be blocked, i do not get paid every week to be making payment every week, i went to the shop and explained to the agent that was helping me, she then said i should not worry maybe the payment has not reflected as yet, i woke up with a blocked phone because it has been said i missed a payment which i did not, i had to go back o the shop again and they called in the call center only to be told that my payment it is not reflecting through the pay@link that i used to pay, now i have to either pay another R150 to unblock the phone and send a POP that i have paid, i do not know what is gonna happen with the next month payment?

worse i can not send a proof of payment because my phone is blocked, I WILL HAVE TO PAY AGAIN......., SO I PAID TWICE IN ONE MONTH, WHY HAVE A PAY@LINK WHEN IT IS NOT WORKING????????

0
Replies (5)
Foneyam
Foneyam's reply04 Jun 2025, 17:03
Official
Hello Naledi ,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply04 Jun 2025, 17:03
Official
Hello Naledi,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply05 Jun 2025, 13:43
Official
Hello Naledi,

Kindly note that we have not yet received the necessary documents required to proceed with your request.

We have attempted to make contact with you with no success.

Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply10 Jun 2025, 12:07
Official
Hello Naledi,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                           
 
Sincerely                                                                                         
FoneYam Customer Services


Foneyam
Foneyam's reply11 Jun 2025, 11:44
Official
Hello Naledi,

We’ve attempted to contact you three times over the past few days but have not been able to reach you.

As we haven’t received a response, we’ll consider this matter resolved for now. However, if you still need assistance, we’re here to help. 

Please don’t hesitate to get in touch using the contact details below:

Contact center:  ***
Email: *** 

Sincerely                                                                                         
FoneYam Customer Service