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VN
Victoria N

1 reviews | Active since May 2025

19 May 2025, 10:50

VERY UNHAPPY WITH THE SERVICE

I am so angry and annoyed by this company, I bought a phone a year ago, and everything was okay, until two months ago, when I am almost close to finish paying it, I get this crazy message that says device control, phone restricted because it was offline for more than 30 days. Which is insane because we always use wifi. I called and, and called, sent emails and screenshots, was told to buy data and I did, right now the phone has data that will expire soon as its only valid for 30 days. I have not been able to use my phone that I fully paid for since the beginning of May. I cant refresh, it keeps saying try again later. Everytime I call, I have to repeat myself over and over again, and teh query is escalated to NO HELP, I have sent so many emails and its not helping... Recently when I call I am not on their system because my phone is paid what should I do I am stuck with a phone I cant use yet I need it desperately.

0
Replies (19)
Foneyam
Foneyam's reply19 May 2025, 11:28
Official
Hello  Victoria,                                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
VN
Victoria N's update19 May 2025, 16:28
Reviewer Update
Do you know what is the turnaround time? Already I have been without a phone for almost a month?
VN
Victoria N's update20 May 2025, 10:52
Reviewer Update
I am still waiting for FEEDACK
Foneyam
Foneyam's reply21 May 2025, 14:25
Official
Hello  Victoria,                                                                                                                                                                                   

Based on the information shared with you telephonically, we can confirm that your query is still being investigated.                                                                                                                                
Thank you for your patients.

Sincerely                                                                                         
FoneYam Customer Service 
VN
Victoria N's update28 May 2025, 14:43
Reviewer Update
I still don't have an answer, I think you guys just call to string your clients along, lying saying you are working n my query........ I REGRET EVER using your services..
Foneyam
Foneyam's reply29 May 2025, 15:08
Official
Hello Victoria,                                                                                                                                                                   

Thank you for reaching out to us and sharing your concerns.

As discussed during our recent phone conversation, we have escalated the matter for further review based on the nature of the issue.

We will keep you updated as soon as we receive feedback from the relevant team.

Thank you for your continued patience and understanding.  
                                                                                                                         
Sincerely                                                                                         
FoneYam Customer Service
VN
Victoria N's update02 Jun 2025, 11:03
Reviewer Update
First of all I am NOT Nkosingiphile, I guess I should just take my phone to the Pakistan because it is OBVIOUS THAT ONCE THE PERSON HAS PAID UP THE CONTRACT YOU INTENTIONALLY BLOCK THE PHONE. ITS BEEN OVER TWO MONTHS I GET THE SAME EXCUSE WE ARE WORKING ON YOUR ACCOUNT... WE ARE RESOLVING YOUR QUERY, WE ARE TALKING TO THE SERVICE PROVIDER, BUT THIS IS ALL A LIE.....

I KNOW SOMEONE IS GOING TO CALL ME TODAY, BACAUSE EVERYTIME I YOU GET MY COMPLAINT YOU CALL TO GIVE ME AN EXCUSE...

I REALLY HOPE PEOPLE STOP USING YOUR COMPANY BECAUSE WOW
Foneyam
Foneyam's reply03 Jun 2025, 15:14
Official
Hello Victoria,

Apologies for the earlier typo in your name — this was due to a system error.

As previously communicated, your query appears to be an anomaly, which has unfortunately caused a delay in resolution.

Please rest assured that the matter is being actively investigated, and we will provide you with an update as soon as possible.

Thank you for your patience and understanding.

Sincerely                                                                                         
FoneYam Customer Service


VN
Victoria N's update05 Jun 2025, 14:59
Reviewer Update
Is it really that difficult to give me a new phone?
Like on a normal world would you live without your phone for so long?
VN
Victoria N's update05 Jun 2025, 15:27
Reviewer Update
I really HATE THIS Company, nothing can convince me otherwise... And you dont care about your customers, you only call me when I send communication thru this platform.... I want a NEW PHONE? I
Foneyam
Foneyam's reply05 Jun 2025, 16:49
Official
Hello Victoria,

We can confirm that we attempted to call you today, you phone rang to voice mail.

Please rest assured that the matter is being actively investigated, and we will provide you with an update as soon as possible.

Sincerely                                                                                         
FoneYam Customer Service

VN
Victoria N's update09 Jun 2025, 16:11
Reviewer Update
Weren't you guys supposed to call me today, and finalize the issue, as per the call received on Saturday? Your employee said to me I will get a new phone today, the manager will give me a call?
VN
Victoria N's update10 Jun 2025, 15:17
Reviewer Update
I am still waiting for your call NOTHING? Am I getting a new phone or you guys are just going to ignore me now going forward?
VN
Victoria N's update11 Jun 2025, 10:15
Reviewer Update
Third day I am not getting any news from your side. I dont even have the energy to followup...
Foneyam
Foneyam's reply12 Jun 2025, 10:50
Official
Hello Victoria,

We can confirm that we attempted to call you on the 10th and the 11th June2025, your phone rang to voice mail.

Please rest assured that the matter is being actively investigated, and we will provide you with an update as soon as possible.

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply12 Jun 2025, 10:52
Official
Hello Victoria,

We can confirm that we attempted to call you today, your phone rang to voice mail.

Please rest assured that the matter is being actively investigated, and we will provide you with an update as soon as possible.

Sincerely                                                                                         
FoneYam Customer Service


VN
Victoria N's update12 Jun 2025, 14:52
Reviewer Update
GUYS YOU ARE NOT SERIOUS, MY PHONE RANG ONCE.....
YOU ARE STILL INVESTIGATING, YET A LADY CALLED SAYING THEY HAVE FOUND A SOLUTION, MY PHONE WILL BE REPLACED...... I DONT HAVE A PHONE FOR ALMOST THREE MONTHS...

THIS PLATFORM IS NOT WORKING I WILL GO TO THE OMBUDSMAN I AM SICK AND TIRED OF THIS


Foneyam
Foneyam's reply13 Jun 2025, 11:34
Official
Hello Victoria,

We can confirm that we attempted to call you today on 3 attempts, your phone rang to voice mail.

Please rest assured that the matter is being actively investigated, and we will provide you with an update as soon as possible.

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply13 Jun 2025, 16:54
Official
Hello Victoria,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services