Very unhappy

I am writing regarding my Samsung A05 purchased on 30 May 2025 from the Ackermans Berea Centre in Durban.

On 9 August 2025, the phone stopped working completely, and I took it in for repairs on 11 August 2025. Since then, nearly three months have passed, and I have still not received my phone.

On the first follow-up visit, staff tried to return the phone to me even though it wouldn’t charge; I refused, and it was sent back for further inspection.

On the second visit, staff confirmed the phone powered on during diagnostics but still would not charge, and it was sent back again.

On the most recent visit, the system showed the phone as “collected” under my name, and staff suggested it may have been returned to repairs under another staff member’s name, but there was no confirmation.

I am on a 12-month contract and have only paid for three months; payments have been paused since the phone went for repairs.

I would like your assistance in resolving this issue and ensuring I either receive a replacement phone or a clear update on the status of my repair.