NM
Nomthandazo M
1 reviews | Active since Mar 2025
10 Mar 2025, 10:52
Very bad customer service
Hi im Nomthandazo Mazibuko i have a complain about foneyam company i use my capitec app to pay for my phome monthly but Tuesday on the 4th i payed my phone they said payment didnt reflect i must send prove of payment via email which i did they said after that email i must wait for 48 hours response...it the 10th of March still my phone is locked i call them everyday with no help or no solution they dont even call for follow up im the who calls they even rude towards me i dont know what to do anymore this company is really a ****
Helpful (0)
Replies (7)0
Replies (7)
Foneyam's replyOfficial
10 Mar 2025, 11:36Hello Nomthandazo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply10 Mar 2025, 11:36
Official
Hello Nomthandazo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
10 Mar 2025, 15:59Hello Nomthandazo,
We have attempted to make contact with you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Mar 2025, 15:59
Official
Hello Nomthandazo,
We have attempted to make contact with you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
NM
Nomthandazo M's updateReviewer Update
10 Mar 2025, 16:02What do u mean guys cause i called u many times please dont ****e me off and please open my kids phone dont make excuses for nothing i was the one busy calling u know u r telling me that u cant get hold of me😡😡😡😡😡😡😡
NM
Nomthandazo M's update10 Mar 2025, 16:02
Reviewer Update
What do u mean guys cause i called u many times please dont ****e me off and please open my kids phone dont make excuses for nothing i was the one busy calling u know u r telling me that u cant get hold of me😡😡😡😡😡😡😡
NM
Nomthandazo M's updateReviewer Update
11 Mar 2025, 21:18I laid a complain about foneyam about their company not being helpful about my problem i payed for my phone on the 4th of march but my phone is still locked it the 11th but i got no response on why my phone is still locked....then i laid a complain on hello peter that when they rep**** via email that they will assist and get in touch with me to talk to one of their assistant but they still quiet till now they rep**** on hello peter that they cant get ahold of me which is a lie couse i never even received even one call from them nor email please help me regarding my phone it another week now since i payed but no help
NM
Nomthandazo M's update11 Mar 2025, 21:18
Reviewer Update
I laid a complain about foneyam about their company not being helpful about my problem i payed for my phone on the 4th of march but my phone is still locked it the 11th but i got no response on why my phone is still locked....then i laid a complain on hello peter that when they rep**** via email that they will assist and get in touch with me to talk to one of their assistant but they still quiet till now they rep**** on hello peter that they cant get ahold of me which is a lie couse i never even received even one call from them nor email please help me regarding my phone it another week now since i payed but no help
NM
Nomthandazo M's updateReviewer Update
11 Mar 2025, 21:18Still no help regarding my phone your service is really bad
NM
Nomthandazo M's update11 Mar 2025, 21:18
Reviewer Update
Still no help regarding my phone your service is really bad
Foneyam's replyOfficial
13 Mar 2025, 08:01Hello Nomthandazo,
We have attempted to make contact with you with no success, we have sent you an email.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success, we have sent you an email.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply13 Mar 2025, 08:01
Official
Hello Nomthandazo,
We have attempted to make contact with you with no success, we have sent you an email.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success, we have sent you an email.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
13 Mar 2025, 11:59Hello Nomthandazo,
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
However, should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely,
FoneYam Customer Services
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
However, should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely,
FoneYam Customer Services
Foneyam's reply13 Mar 2025, 11:59
Official
Hello Nomthandazo,
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
However, should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely,
FoneYam Customer Services
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
However, should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely,
FoneYam Customer Services