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Martin V

1 reviews | Active since Dec 2022

30 May 2025, 15:19

Useless *********** Managers , Agent and Team leaders

Dear Phone Yam Management,

Please remove our details from your database immediately. We do not understand why we are still receiving calls demanding payment for an Honor device—especially since the device was returned to the store.

We were harassed and embarrassed at the store, and now your agents continue to call and harass us regarding a device we no longer possess. This reflects a serious lack of competence in managing customer accounts.

We expect this issue to be resolved promptly. Kindly confirm that our details have been removed and that we will no longer receive any further communication regarding this matter.

0
Replies (13)
Foneyam
Foneyam's reply30 May 2025, 15:32
Official
Hello Martin,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply30 May 2025, 16:56
Official
Hello Martin,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
MV
Martin V's update30 May 2025, 20:27
Reviewer Update
Call my wife and speak to her, I don't have time for this nonsense. Just cancel the unauthorized phone contract in my name and send me confirmation.
Foneyam
Foneyam's reply02 Jun 2025, 15:32
Official
Hello Martin,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply04 Jun 2025, 11:25
Official
Hello Martin,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
MV
Martin V's update04 Jun 2025, 11:52
Reviewer Update
Good day Fools I am extremely disappointed with the ongoing situation regarding my account. Despite repeated attempts to clarify that I do not own or have the device in question, your agents continue to contact me, insisting on payment. To make matters worse, I have been spoken to in a disrespectful manner, which is entirely unacceptable.For your awareness, I have an active case against both your company and PEP, which is currently under investigation. I strongly urge you to cease any further unwarranted communication and ensure that this issue does not negatively impact my credit record.I expect an immediate resolution to this matter and formal confirmation that no unauthorised charges will affect my financial standing.

TELL YOUR AGENT TO STOP CALLING ME AND TELLING ME THAT I AM STUPID AND FULL OF GAMES. YOU *****S
Foneyam
Foneyam's reply04 Jun 2025, 16:26
Official
Hello Martin,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
MV
Martin V's update04 Jun 2025, 16:46
Reviewer Update
PLEASE STOP TELLING THAT NONSENSE OF TRYING TO CALL , CANCEL THAT *******
Foneyam
Foneyam's reply04 Jun 2025, 16:56
Official
Hello Martin,

We would like to provide you with feedback on the matter.
 
Please advise on a convenient time to call you.                                                                                                                         
 
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply05 Jun 2025, 13:18
Official
Hello Martin,

We have attempted to contact you multiple times over the past five days, but have not been successful.
 
Please be advised that the matter has been referred to the appropriate department for further handling.

However, should you require further assistance, please don't hesitate to contact us using the details below:

Contact centre:  ***

Email: ***
 
 Sincerely,                                                                                        
 FoneYam Customer Services



MV
Martin V's update06 Jun 2025, 12:13
Reviewer Update
Good day,You can call me a million times, and it won’t change anything—I do not care. I am done entertaining this nonsense.Stop calling me. I do not owe you anything, and I do not care how you escalate the matter, whether you escalate the matter to HEAVEN i dont ****EN CARE . DO NOT ****EN CONTACT ME AGAIN
Foneyam
Foneyam's reply09 Jun 2025, 15:12
Official
Hello Martin,

Please be advised that the matter has been referred to the appropriate department for further handling.

Sincerely,                                                                                        
FoneYam Customer Services
Foneyam
Foneyam's reply10 Jun 2025, 13:41
Official
Hello Martin,

Please be advised that the matter has been resolved on our end.

We have attempted to make contact with you with no success.

Sincerely,                                                                                        
FoneYam Customer Services