SN
Sive N
1 reviews | Active since Jan 2017
13 May 2025, 10:36
USELESS CALL CENTER AGENTS. *********** CUSTOMER SERVICE DEPARTMENT
I made a payment on the 09th as was required to as it would expire on the 10th, I then sent a pop once they switched of the phone and dealt with an unprofessional Andiswa who then advise that she would escalate it (Which I doubt she did), Inga eventually responded to the email I initially sent asking how I made the payment (which I still do not understand as the payment is made into their account with the reference they provided me) their finance department could actually trace my payment but it seems like FoneYam company hired people who are rude and unprofessional and ***********. I need an answer ASAP.
Helpful (0)
Replies (9)0
Replies (9)
Foneyam's replyOfficial
13 May 2025, 12:13Hello Sive,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply13 May 2025, 12:13
Official
Hello Sive,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
SN
Sive N's updateReviewer Update
13 May 2025, 13:20See even this response is idiotic as how will you call me when my phone is off and 2ndly i did alert you that the already is a case number, you should be following up with that imbecile Inga
SN
Sive N's update13 May 2025, 13:20
Reviewer Update
See even this response is idiotic as how will you call me when my phone is off and 2ndly i did alert you that the already is a case number, you should be following up with that imbecile Inga
Foneyam's replyOfficial
14 May 2025, 10:07Hello Sive,
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Foneyam's reply14 May 2025, 10:07
Official
Hello Sive,
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
15 May 2025, 08:34Hello Sive,
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Foneyam's reply15 May 2025, 08:34
Official
Hello Sive,
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
Kindly note that we have responded to your email and requested for you to forward the relevant documents for us to assist you further.
if the documents have been sent from an email other than the one you have been communicating with, we will need you to verify the email address to confirm whether we have received the documents.
Sincerely
FoneYam Customer Service
SN
Sive N's updateReviewer Update
15 May 2025, 10:19What nonsense is this? because I did email you
this is the incident number CN:***
See the incompetency I was speaking about? Whilst you have time to respond to me here, what is the ETA of my refund ?
your agents are talking about 48 working hours and they go as far as explaining that a day has 8 working hours
Therefore 48 / 8 = 6 days (something I have never heard of)
this is the incident number CN:***
See the incompetency I was speaking about? Whilst you have time to respond to me here, what is the ETA of my refund ?
your agents are talking about 48 working hours and they go as far as explaining that a day has 8 working hours
Therefore 48 / 8 = 6 days (something I have never heard of)
SN
Sive N's update15 May 2025, 10:19
Reviewer Update
What nonsense is this? because I did email you
this is the incident number CN:***
See the incompetency I was speaking about? Whilst you have time to respond to me here, what is the ETA of my refund ?
your agents are talking about 48 working hours and they go as far as explaining that a day has 8 working hours
Therefore 48 / 8 = 6 days (something I have never heard of)
this is the incident number CN:***
See the incompetency I was speaking about? Whilst you have time to respond to me here, what is the ETA of my refund ?
your agents are talking about 48 working hours and they go as far as explaining that a day has 8 working hours
Therefore 48 / 8 = 6 days (something I have never heard of)
Foneyam's replyOfficial
15 May 2025, 12:13Hello Sive,
Kindly note that we have been able to reach the rental agreement account holder and they have been informed on the documents which we require for further assistance.
Sincerely
FoneYam Customer Service
Kindly note that we have been able to reach the rental agreement account holder and they have been informed on the documents which we require for further assistance.
Sincerely
FoneYam Customer Service
Foneyam's reply15 May 2025, 12:13
Official
Hello Sive,
Kindly note that we have been able to reach the rental agreement account holder and they have been informed on the documents which we require for further assistance.
Sincerely
FoneYam Customer Service
Kindly note that we have been able to reach the rental agreement account holder and they have been informed on the documents which we require for further assistance.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
15 May 2025, 12:34Hello Sive,
We can confirm that the documents have been received and submitted to the relevant department for further assistance.
We will be in contact with the rental agreement account holder with further updates.
Sincerely
FoneYam Customer Service
We can confirm that the documents have been received and submitted to the relevant department for further assistance.
We will be in contact with the rental agreement account holder with further updates.
Sincerely
FoneYam Customer Service
Foneyam's reply15 May 2025, 12:34
Official
Hello Sive,
We can confirm that the documents have been received and submitted to the relevant department for further assistance.
We will be in contact with the rental agreement account holder with further updates.
Sincerely
FoneYam Customer Service
We can confirm that the documents have been received and submitted to the relevant department for further assistance.
We will be in contact with the rental agreement account holder with further updates.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
16 May 2025, 15:49Hello Sive,
We can confirm that we have proceed your request, we are unable to reach the rental account holder to confirm the relevant information.
Kindly request for the rental account holder to make contact with us regarding their query.
Sincerely
FoneYam Customer Service
We can confirm that we have proceed your request, we are unable to reach the rental account holder to confirm the relevant information.
Kindly request for the rental account holder to make contact with us regarding their query.
Sincerely
FoneYam Customer Service
Foneyam's reply16 May 2025, 15:49
Official
Hello Sive,
We can confirm that we have proceed your request, we are unable to reach the rental account holder to confirm the relevant information.
Kindly request for the rental account holder to make contact with us regarding their query.
Sincerely
FoneYam Customer Service
We can confirm that we have proceed your request, we are unable to reach the rental account holder to confirm the relevant information.
Kindly request for the rental account holder to make contact with us regarding their query.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
19 May 2025, 14:55Hello Sive,
We’ve attempted to contact the rental account holder three times over the past few days but have not been able to reach them.
As we haven’t received a response, we’ll consider this matter resolved for now. However, if you still need assistance, we’re here to help.
Please don’t hesitate to get in touch using the contact details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
We’ve attempted to contact the rental account holder three times over the past few days but have not been able to reach them.
As we haven’t received a response, we’ll consider this matter resolved for now. However, if you still need assistance, we’re here to help.
Please don’t hesitate to get in touch using the contact details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Foneyam's reply19 May 2025, 14:55
Official
Hello Sive,
We’ve attempted to contact the rental account holder three times over the past few days but have not been able to reach them.
As we haven’t received a response, we’ll consider this matter resolved for now. However, if you still need assistance, we’re here to help.
Please don’t hesitate to get in touch using the contact details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
We’ve attempted to contact the rental account holder three times over the past few days but have not been able to reach them.
As we haven’t received a response, we’ll consider this matter resolved for now. However, if you still need assistance, we’re here to help.
Please don’t hesitate to get in touch using the contact details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service