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Sibongile S

1 reviews | Active since Feb 2026

02 Feb 2026, 19:12

Urgent: Zero communication & dropped calls for Samsung A05s claim - Proof of poor service.

I submitted an insurance claim for my Samsung A05s to FoneYam on the 31st January 20226 around 12.30 and followed up on the 1st at 11:30 AM. Despite multiple attempts, I have received no reference number and only a generic automated email. Today, I attempted to call over 3 times, and each time the call was hung up on me. I have call recordings as proof of this unprofessional behavior.I work remotely and desperately need my device for OTP logins to access my laptop. This lack of communication and blatant disregard for customer service is unacceptable. I need an urgent update on my claim status immediately.

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Replies (3)
SS
Sibongile S's update02 Feb 2026, 19:32
Reviewer Update
Foneyam WhatsApp Support: I Tried severial time to chat via their official WhatsApp channel at ***. To get assist from their consultant can assist me through the chat interface, which may be more reliable than the phone line 3 times without no answer,Foneyam calls are being hung up on me and I m a remote worker unable to log in to your laptop.This lack of communication and blatant disregard for customer service is unacceptable. I need an urgent update on my claim status immediately.The lack of communication and clear timeframe is completely unacceptable for a work-essential device. I regret using this service and need an urgent update on my claim status.image.png 358.2 KB
Foneyam
Foneyam's reply03 Feb 2026, 14:57
Official
Hi Sibongile, 

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.       
                                                                                                                           
Regards,
FoneYam Customer Services 
Foneyam
Foneyam's reply03 Feb 2026, 15:16
Official
Hi Sibongile,

Our team attempted to contact you on the number provided to discuss your concerns however not able to reach you. 
Please be advised that the claims turn around time for a resolution is 30 days. 

Feedback regarding the claim will be sent to the alternative number you provided when submitting the claim. 

Should you have any further concerns, please do not hesitate to contact us on ***. 

Regards, 
Foneyam Customer Service