Urgent Complaint – Locked Phone Despite Payment

Dear Foneyam Support Team,

I am extremely dissatisfied with the service I have received. My phone has been locked for two weeks, even though I had already paid. I submitted proof of payment as requested, and was told the issue would be resolved within 48–72 hours. Later, I was informed it would take 5–7 working days. It has now been two weeks, and I am still without service.

The last email I received three days ago stated that the relevant team would reach out within 48 hours. That has not happened. I have provided all requested documents, yet there has been no resolution or compensation for the time I have been unreachable. This is unacceptable and unfair.

Please resolve this matter immediately. I cannot be contacted by phone since it is locked, so email me at ***.

Sincerely, Nhlanhla Ngcobo