OM
Ofentse M
1 reviews | Active since Jan 2026
19 Jan 2026, 13:04
Update for my claim
I claimed for a new phone on the 2nd, they updated me for about a week but now their not even replying to my emails , no updates whatsoever. I just wanted to know when can I get my phone and has my claim been approved. Why do you guys take so long ?
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Replies (3)0
Replies (3)
Foneyam's replyOfficial
20 Jan 2026, 11:55Hello Ofentse,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply20 Jan 2026, 11:55
Official
Hello Ofentse,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
20 Jan 2026, 11:56Hello Ofentse,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply20 Jan 2026, 11:56
Official
Hello Ofentse,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
20 Jan 2026, 13:48Hello Ofentse,
As per our recent telephonic conversation, we can confirm that the required documents have been received and are currently with our Claims Department for further review.
Please note that our claims turnaround time is up to 30 days from the date all required information has been submitted. Once the matter has been finalized, the claim will be closed and you will receive an SMS with the outcome.
Kindly note that this matter will be closed off on our end.
Sincerely
FoneYam Customer Service
As per our recent telephonic conversation, we can confirm that the required documents have been received and are currently with our Claims Department for further review.
Please note that our claims turnaround time is up to 30 days from the date all required information has been submitted. Once the matter has been finalized, the claim will be closed and you will receive an SMS with the outcome.
Kindly note that this matter will be closed off on our end.
Sincerely
FoneYam Customer Service
Foneyam's reply20 Jan 2026, 13:48
Official
Hello Ofentse,
As per our recent telephonic conversation, we can confirm that the required documents have been received and are currently with our Claims Department for further review.
Please note that our claims turnaround time is up to 30 days from the date all required information has been submitted. Once the matter has been finalized, the claim will be closed and you will receive an SMS with the outcome.
Kindly note that this matter will be closed off on our end.
Sincerely
FoneYam Customer Service
As per our recent telephonic conversation, we can confirm that the required documents have been received and are currently with our Claims Department for further review.
Please note that our claims turnaround time is up to 30 days from the date all required information has been submitted. Once the matter has been finalized, the claim will be closed and you will receive an SMS with the outcome.
Kindly note that this matter will be closed off on our end.
Sincerely
FoneYam Customer Service