Unsatisfied Customer about Cancelled Application

Good day.

Upon completing an application online I was approved and advised that I need to go to the nearest service store. I did so, and when I got there the guy who was assisting me cancelled my application because he wanted the application to be processed by himself and when he tried to submit the second application, I was declined. I was told to try again in 24 hrs and I did exactly that but nothing was happening.

Today I called FoneYam for help and spoke to Azola who told me there is nothing they can do on their side I must send an email even when I insisted that I don’t wanna send an email atleast she must put me through her line manager, she refused and I kept on telling her that I am not going anywhere without the manager.

After holding on the line for +/- 10 minutes, the manager came on the line and told me there’s nothing they can do fix my problem, they’re customer service not sales department. I was very disappointed by the way this query was handled and I was not happy. I know each company has different policies and procedures but I feel like I was being avoided by the employees of this company and I don’t get it why.

Regards Ntokozo Mxolisi Zikhali