Unprofessional and Poor customer experience

On the 9th September 2025, I've sent the below email to Foneyam till this day no one is responding or replying to my concerns. Ever since I've been using their services everything is poor I'm out of words with their incompetence.

Good day Anastacia.

I hope you are doing well.

We have previously engaged, and I decided not to log a formal complaint any longer and find a solution.

Now I'm upset and aggravated by Foneyam and their services.

Yesterday I received the following Sms:

*FONEYAM: TSHEPISO as per our T&Cs we extended your Rental Period for your benefit. Your total payments will remain the same, but your contract will reflect as up to date. All outstanding payments will remain recoverable in the extended period. From today your Rental Schedule is amended as follows: Expiry Date 2026-02-06. Monthly Rental Payment R336.11, Remaining number of monthly payments 4 & Next Monthly Due Date 2025-10-06.*

I didn't request for any extension or whatsoever I am aware that October and November is my last month of Rental whereby I was going to send a request to purchase the handset with small amount as mentioned when I started getting the handset.

Honestly I don’t want to get into an unpleasant situation with your company and I'm not sure how decisions are made without customers approval.

Can you please attend to this issue and get back to me humbly?

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Comtact: ***

Regards