NP
Nobengazi P
1 reviews | Active since Jul 2023
20 Aug 2025, 12:40
unprofessional
the most useless company ever... they lock a phone that is paid for the reason of not buying monthly data but buying weekly data then when they have to unlock the phone they can't... then expect you to call them all the time for feedback it's been 5 days of back forth.. their customer care agents are useless
Helpful (0)
Replies (6)0
Replies (6)
Foneyam's replyOfficial
20 Aug 2025, 15:40Hello Nobengazi ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply20 Aug 2025, 15:40
Official
Hello Nobengazi ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
NP
Nobengazi P's updateReviewer Update
20 Aug 2025, 16:34that what you are always saying.... you are telling me I need to pay for cancelation because I want to cancel but you should be the one paying me as you are the one that broke the terms of our contract...
NP
Nobengazi P's update20 Aug 2025, 16:34
Reviewer Update
that what you are always saying.... you are telling me I need to pay for cancelation because I want to cancel but you should be the one paying me as you are the one that broke the terms of our contract...
Foneyam's replyOfficial
20 Aug 2025, 17:00Hello Nobengazi ,
As discussed during our recent telephonic conversation we are awaiting the required screenshots to assist further.
Sincerely
FoneYam Customer Service
As discussed during our recent telephonic conversation we are awaiting the required screenshots to assist further.
Sincerely
FoneYam Customer Service
Foneyam's reply20 Aug 2025, 17:00
Official
Hello Nobengazi ,
As discussed during our recent telephonic conversation we are awaiting the required screenshots to assist further.
Sincerely
FoneYam Customer Service
As discussed during our recent telephonic conversation we are awaiting the required screenshots to assist further.
Sincerely
FoneYam Customer Service
NP
Nobengazi P's updateReviewer Update
21 Aug 2025, 09:59the screenshot was send and I'm waiting for your phone call
NP
Nobengazi P's update21 Aug 2025, 09:59
Reviewer Update
the screenshot was send and I'm waiting for your phone call
Foneyam's replyOfficial
21 Aug 2025, 13:56 Hello Nobengazi,
We’ve attempted to reach you but were unable to make contact.
Kindly note that the required information has been received and escalated to the relevant department.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly note that the required information has been received and escalated to the relevant department.
Sincerely
FoneYam Customer Service
Foneyam's reply21 Aug 2025, 13:56
Official
Hello Nobengazi,
We’ve attempted to reach you but were unable to make contact.
Kindly note that the required information has been received and escalated to the relevant department.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly note that the required information has been received and escalated to the relevant department.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
22 Aug 2025, 12:16Hello Nobengazi,
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply22 Aug 2025, 12:16
Official
Hello Nobengazi,
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service