Unhappy customer

Item: Foneyam
Rating: 1
Author: Julia S

I regret the day I made a contract with them .They never explained to me that if the phone is broken my Sim will not work at other phones. Now my phone it can't charge and I lost my slip they can't help me with fixing the phone and they locked my Sim too.The same Sim I use for my business. As I registered the phone with my old Sim. I tried to explain that all I need is my Sim to work because I use it to run my business. I have been paying the phone every month. I have the charger, the box ,but I lost the silp they can't help me to fix my phone .All I want is my Sim to be used in other phones they can't help me.l lost my phone ,my Sim and my customers 😢 😭

Helpful (0)

Replies (2)

Foneyam's replyOfficial

25 Jan 2025, 17:00

Hello Julia,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Services

Foneyam's reply25 Jan 2025, 17:00

Official

Foneyam's replyOfficial

27 Jan 2025, 12:57

Hello Julia,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's reply27 Jan 2025, 12:57

Official

Hello Julia,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services