UNHAPPY CUSTOMER

I purchased a phone via Foneyam contract at Stellenbosch Ackerman's in October 2024, made the first payment in November before the 4th and remember when i made the purchase their sales rep never mentioned anything about insurance and i assumed that all contracts come with insurance.

Last weekend my phone was ****** then Monday i went to the same Ackermans and asked what to do, the sales rep told me to get an IMEI number from my service provider and open a case from the police station to get a case number then email all that to their claims Dep and he promised that i would get a new replacement phone still not saying anything about their insurance terms.

I did all that, guess what was their response! That my phone was not insured, apparently they started insuring their phones from the 4th November if you bought it before then its not insured, and this was my first time hearing this I was never informed before. now I have to continue paying for a phone that I'm not using or cancel and pay a cancelation fee or they will blacklist me.

To me this is the worst and poor service I've ever heard of and experienced, they failed to explain to me before hand that their phones were not insured otherwise I was not gonna take the contract, now they are expecting me to pay for a phone that was ****** of and i opened a case against it or pay them a cancelation fee. So basically, they are also robbing me like the tsotsis who ****** my phone.

I would never ever recommend FoneYam even to my worst enemy because they are unprofessional, Unfair and greedy.