AM
Angel M

1 reviews | Active since Oct 2024

11 Oct 2024, 15:35

Unhappy customer

I'm no longer interested in this foneyam bull**** when you sell us those phone you don't say anything about renting and also why don't we get balance after making payments and also the price of the phone says R2000 but now I have to pay R3000 for what I don't understand why can't you give us full information from the start so when you take the phone you know very well what are you getting yourself into you guys are dishonest and very rude

0
Replies (4)
Foneyam
Foneyam's reply17 Oct 2024, 13:38
Official
Hello Angel,

We have been unsuccessful in contacting you telephonically therefore we have reached out to you via email.

Sincerely                                                                                         FoneYam Customer Services
Foneyam
Foneyam's reply21 Oct 2024, 11:52
Official
 Hello Angel, 

Thank you for taking the time to chat to us today.

As per our earlier telephone conversation, you had requested to be contacted tomorrow, once you have the relevant information at hand, in order for us to access your account.

Sincerely                                                                                         FoneYam Customer Services 
Foneyam
Foneyam's reply22 Oct 2024, 17:16
Official
 Hello  Angel,

Thank you for sharing your feedback with us.  As per your request yesterday, we have been trying to reach you today regarding your recent experience, and for you to provide the relevant information for us to access the account to assist.

We unfortunately haven't been able to connect yet.

We would like the opportunity to address your concerns as soon as possible. 

Sincerely                                                                                         FoneYam Customer Services  
Foneyam
Foneyam's reply25 Oct 2024, 15:58
Official
 Hello Angel,

Thank you for sharing your feedback with us.  We have attempted to contact you without success.
We would like the opportunity to address your concerns as soon as possible therefore please respond to our email. 

Sincerely                                                                                         FoneYam Customer Services