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Nobert G

1 reviews | Active since Mar 2025

25 Mar 2025, 12:47

Unhappy customer

Good day,its almost 3 weeks since I submitted all required documents for my ****** phone claim but no responds I keep getting msgs to send my case number or id copy ,I called the call center they only tell me to wait till 30 days which is only 1 week ,please just tell me if it can't be replaced I can't keep on waiting for this long I need a phone ,all payments are up to date I never missed a payment.

Thank you

0
Replies (2)
Foneyam
Foneyam's reply25 Mar 2025, 14:32
Official
Hello Nobert ,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply25 Mar 2025, 16:26
Official
Hello  Nobert,  
 
As per our telecoms, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service