SR
Sthembile R
1 reviews | Active since Aug 2015
01 Oct 2025, 09:53
Unhappy customer
I am really disappointed with Foneyam. When I took a device from Pep Jabulani Mall, the consultant, Kamo, never explained to me that this contract works like renting the device. I was not made aware that if I decide to cancel the contract, I would still be charged the device fee. This lack of transparency is very unfair and misleading to customers.
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
01 Oct 2025, 12:29 Hello Sthembile ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply01 Oct 2025, 12:29
Official
Hello Sthembile ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
01 Oct 2025, 16:39Hello Sthembile,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply01 Oct 2025, 16:39
Official
Hello Sthembile,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
SR
Sthembile R's updateReviewer Update
06 Oct 2025, 15:27Stop lying coz you never tried calling me which number did you call.
SR
Sthembile R's update06 Oct 2025, 15:27
Reviewer Update
Stop lying coz you never tried calling me which number did you call.
SR
Sthembile R's updateReviewer Update
07 Oct 2025, 14:56 Are you going to assist me? No one has bothered to contact me, and I’m really disappointed with the lack of response from your customer service team.
SR
Sthembile R's update07 Oct 2025, 14:56
Reviewer Update
Are you going to assist me? No one has bothered to contact me, and I’m really disappointed with the lack of response from your customer service team.
Foneyam's replyOfficial
07 Oct 2025, 15:48Hello Sthembile,
We can confirm that the issue has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
We can confirm that the issue has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply07 Oct 2025, 15:48
Official
Hello Sthembile,
We can confirm that the issue has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
We can confirm that the issue has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service