Unhappy client.

I am extremely disappointed and dissatisfied with the service I have received from Foneyam and their consultants.

On Saturday, I called regarding an issue with the reference number I experienced when I collected my device from the store. I spoke to Sisanda, who assured me that the matter would be resolved by Tuesday. Based on that assurance, I expected everything to be sorted out by the time I returned to the store.

Unfortunately, I have been at the store since this morning, and I am still facing exactly the same reference issue. I am now being told that I must wait another 48 hours for the matter to be resolved.

This has caused me unnecessary inconvenience and has affected me at work. I requested a half day from work specifically to deal with this matter, but I have ended up not going to work at all because I am still sitting at the store trying to get this issue resolved.

What is even more disappointing is the attitude I received from Anele, the team leader. I found him to be extremely rude and unhelpful. As a team leader, I expected him to take ownership of the situation, assist me professionally, and provide a proper solution rather than making an already frustrating situation worse.

Unfortunately, it makes me wonder whether this kind of behaviour is being passed down from management, because the way customers are treated by some consultants is simply unacceptable. A company is ultimately represented by the people dealing directly with its customers, and poor leadership can seriously damage customer trust and the reputation of the business.

I strongly believe Foneyam needs to look at its leadership and ensure that people in supervisory positions understand how to take full responsibility for customer complaints and handle them with professionalism and respect.

This experience has been extremely frustrating, and I would not recommend the service based on how my matter has been handled. I hope management takes this complaint seriously and investigates both the handling of my reference issue and the conduct of the staff involved.