MM
Mbuso M

1 reviews | Active since Mar 2023

31 Mar 2026, 08:38

Unhappy and poor service offered by foneyam

I,am pieced off with your poor service that this phone has thing is doing,I have changed my payment date with them and I told my payment date will on the 7th of every month ,so last month I got money earlier before the 7th and I paid my phone it was the 28 of Feb now because I paid early the changed my date 28 and our arrangement was on the 28 of every month. I tried to even send emails but no one is responding and willing to help tried calling their call centre no on is willing to help me. My contact details ***

Tried to call their call centre but still no one was helpful and my phone is locked before the 7th

0
Replies (6)
Foneyam
Foneyam's reply31 Mar 2026, 17:00
Official
Hello   Mbuso,

We have attempted to contact you with no success.

Please advise on a convenient time to call you.                                                                                                                             

Sincerely                                                                                         
FoneYam Customer Service 
MM
Mbuso M's update31 Mar 2026, 17:20
Reviewer Update
You can call me anytime and please kindly call me *** the number I ,am registered with in my foneyam profile
Foneyam
Foneyam's reply01 Apr 2026, 15:54
Official
 Hello  Mbuso, 

As per our recent telephonic conversation we can confirm that the matter has been escalated to the relevant department for further review.

Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply02 Apr 2026, 16:17
Official
 Hello Mbuso, 

As discussed in our recent telephonic conversation, your query is currently under review.

Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply06 Apr 2026, 11:41
Official
Hello Mbuso, 

As per our recent telephonic conversation I can confirm that the matter has been resolved.

Sincerely                                                                                         
FoneYam Customer Service 
MM
Mbuso M's update06 Apr 2026, 11:47
Reviewer Update
Dont mislead the public the is no matter that is resolved, still nothing that is making me happy you still taking me from piller to post