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Mpfuno M

1 reviews | Active since Dec 2025

13 Dec 2025, 16:22

Unfair dismissal

I lost my phone and claimed it. I received an approved message. I went to Ackermans to collect the phone and I was requested to pay the outstanding amount. Before I lost the phone I had received the message to pay my monthly payment of R410.84 and R79 on the 01 December 2025 and my contract will end on the 01 January 2026 but in the store I was told that my contract ended because I paid R410.84 and R79 and they didn't give me the phone. Why because I was told that my contract will end 01 January 2026 and now they are telling me that my contract ended but I was requested to pay R410.84 and R79 by 01 December 2025?

0
Replies (5)
Foneyam
Foneyam's reply13 Dec 2025, 16:41
Official
Hello Mpfuno,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.            
                                                                                                                       
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply13 Dec 2025, 16:42
Official
Hello Mpfuno,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services 
MM
Mpfuno M's update13 Dec 2025, 19:03
Reviewer Update
Hi

Please call me on Sunday from 09:30 ,call me on this numbers *** or ***.

I will be waiting for your call,Thanks.
Foneyam
Foneyam's reply14 Dec 2025, 09:54
Official
  Hello Mpfuno,

As discussed telephonically, we will investigate the matter and have a consultant contact you with feedback.

Sincerely,
FoneYam Customer Service

 
Foneyam
Foneyam's reply17 Dec 2025, 16:19
Official
Hello Mpfuno,

As discussed telephonically, we can confirm that the required changes have been made and the matter has been resolved.

Sincerely,
FoneYam Customer Service