SM
Shuaib M
1 reviews | Active since Apr 2019
04 Dec 2025, 17:54
Unacceptable Service, Unexpected Charges, and No Resolution
I am extremely disappointed with my experience. I was required to pay 30% upfront for a phone, and I was clearly told what my monthly instalments would be. The phone was never activated, the service was never activated, and the device arrived locked in a way that made it completely unusable — yet I was still expected to continue paying.
After making the first instalment, my monthly amount suddenly increased to more than double what I was originally quoted. When I requested to cancel and return the device, I was told to send it back through Paxi at PEP, even though it was never delivered to PEP. I was then informed that I would be charged a return fee and would not be refunded any of the money I had already paid.
Customer service has been unhelpful, dismissive, and seems more focused on delaying the process than resolving anything. This has been an extremely frustrating and unacceptable experience, and I feel completely let down by how this entire situation has been handled.
Helpful (0)
Replies (8)0
Replies (8)
Foneyam's replyOfficial
05 Dec 2025, 13:13Hello Shuaib,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply05 Dec 2025, 13:13
Official
Hello Shuaib,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
SM
Shuaib M's updateReviewer Update
05 Dec 2025, 13:30I have no faith in use, I do not believe use
How you even going to get in contact with me without my details???
Replying here because of the social public presence to make use look like use are actually doing something
If you customer service agents can speak the way they did over the phone, looking at all your other 1 stars on here as well as hearing about other peoples incidents that went through the same thing, actually sent the device away with Paxi and received not a single cent back
I 100% do not believe you will rectify this issue
I know for a fact you are going to get an agent to call who is just going to be rude again over the phone and then use do this as well to buy time and turn around and say the customer has the phone now for so long yet use purposefully do it to push time
I want my money back and this false contract revoked and cancelled NOW
How you even going to get in contact with me without my details???
Replying here because of the social public presence to make use look like use are actually doing something
If you customer service agents can speak the way they did over the phone, looking at all your other 1 stars on here as well as hearing about other peoples incidents that went through the same thing, actually sent the device away with Paxi and received not a single cent back
I 100% do not believe you will rectify this issue
I know for a fact you are going to get an agent to call who is just going to be rude again over the phone and then use do this as well to buy time and turn around and say the customer has the phone now for so long yet use purposefully do it to push time
I want my money back and this false contract revoked and cancelled NOW
SM
Shuaib M's update05 Dec 2025, 13:30
Reviewer Update
I have no faith in use, I do not believe use
How you even going to get in contact with me without my details???
Replying here because of the social public presence to make use look like use are actually doing something
If you customer service agents can speak the way they did over the phone, looking at all your other 1 stars on here as well as hearing about other peoples incidents that went through the same thing, actually sent the device away with Paxi and received not a single cent back
I 100% do not believe you will rectify this issue
I know for a fact you are going to get an agent to call who is just going to be rude again over the phone and then use do this as well to buy time and turn around and say the customer has the phone now for so long yet use purposefully do it to push time
I want my money back and this false contract revoked and cancelled NOW
How you even going to get in contact with me without my details???
Replying here because of the social public presence to make use look like use are actually doing something
If you customer service agents can speak the way they did over the phone, looking at all your other 1 stars on here as well as hearing about other peoples incidents that went through the same thing, actually sent the device away with Paxi and received not a single cent back
I 100% do not believe you will rectify this issue
I know for a fact you are going to get an agent to call who is just going to be rude again over the phone and then use do this as well to buy time and turn around and say the customer has the phone now for so long yet use purposefully do it to push time
I want my money back and this false contract revoked and cancelled NOW
SM
Shuaib M's updateReviewer Update
05 Dec 2025, 14:49And just like I said, foneyam is again dodging everything, this cannot be closed, use have not rectified it at all. Again back and forth, again daylight *******. Foneyam is *****ulent
SM
Shuaib M's update05 Dec 2025, 14:49
Reviewer Update
And just like I said, foneyam is again dodging everything, this cannot be closed, use have not rectified it at all. Again back and forth, again daylight *******. Foneyam is *****ulent
SM
Shuaib M's updateReviewer Update
05 Dec 2025, 14:50Again rude ****y agents, no resolution, going against the consumer protection act
SM
Shuaib M's update05 Dec 2025, 14:50
Reviewer Update
Again rude ****y agents, no resolution, going against the consumer protection act
SM
Shuaib M's updateReviewer Update
05 Dec 2025, 14:50Blaming the customer and no resolution, and saying use don't care about the law and the CPA apparently it doesn't apply to use
That is foneyam
That is foneyam
SM
Shuaib M's update05 Dec 2025, 14:50
Reviewer Update
Blaming the customer and no resolution, and saying use don't care about the law and the CPA apparently it doesn't apply to use
That is foneyam
That is foneyam
SM
Shuaib M's updateReviewer Update
05 Dec 2025, 14:51THIS PROBLEM HAS NOT BEEN SOLVED AND CANNOT BE CLOSED!!!
SM
Shuaib M's update05 Dec 2025, 14:51
Reviewer Update
THIS PROBLEM HAS NOT BEEN SOLVED AND CANNOT BE CLOSED!!!
SM
Shuaib M's updateReviewer Update
05 Dec 2025, 14:53Agents are rude, disrespectful and utterly unhelpful, all they do is try to buy time and lie
SM
Shuaib M's update05 Dec 2025, 14:53
Reviewer Update
Agents are rude, disrespectful and utterly unhelpful, all they do is try to buy time and lie
Foneyam's replyOfficial
05 Dec 2025, 17:10Hello Shuaib,
As per our telephonic conversation, this matter will be investigated, and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
As per our telephonic conversation, this matter will be investigated, and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
Foneyam's reply05 Dec 2025, 17:10
Official
Hello Shuaib,
As per our telephonic conversation, this matter will be investigated, and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
As per our telephonic conversation, this matter will be investigated, and further feedback will be provided to you.
Sincerely
FoneYam Customer Service