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Patricia M

1 reviews | Active since Jan 2021

21 Feb 2026, 15:29

*****ulent provider

I have taken up a contract which I have been mislead upon taking up this phone and have been overcharged. I requested for a payment history which they refused to provide me and stated they cannot do that, why??? I have every right as the consumer.

0
Replies (6)
Foneyam
Foneyam's reply22 Feb 2026, 10:09
Official
Hello Patricia,
  
Thank you for getting in touch with us to raise your concerns.        
                                                                                                                                                                                                       
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.       
                                                                                                                          
Sincerely                                                                                         
FoneYam Customer Services 

Best regards,

Foneyam
Foneyam's reply22 Feb 2026, 10:42
Official
Hello Patricia,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services 

Best regards,

PM
Patricia M's update22 Feb 2026, 13:58
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Foneyam
Foneyam's reply22 Feb 2026, 15:59
Official
Hello Patricia,

We sincerely apologize for the experience you had and can confirm that the matter has been escalated for further review.

As agreed, you will be contacted on Tuesday.
Sincerely                                                                                         
FoneYam Customer Services 

Best regards,

Foneyam
Foneyam's reply23 Feb 2026, 10:33
Official
Hello Patricia,

Further to our recent telephone conversation, we will contact you again at 12:00 today, at a time when you will be available, so that we may continue assisting you.

Sincerely                                                                                         
FoneYam Customer Services 

Best regards,

Foneyam
Foneyam's reply23 Feb 2026, 13:10
Official
Hello Patricia,

Further to our recent telephone conversation, we can confirm that your matter has been escalated to the relevant department for further review.

Sincerely                                                                                         
FoneYam Customer Services 

Best regards,