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vuyelwa S

1 reviews | Active since Apr 2026

28 Apr 2026, 09:46

The worst customer service I ever did get

I feel that one star is more than what they should be getting.

I got a Xhosa girl, who was so rude, who wasn't even able to solve our query, and it saddens me to think that she wasn't the first agent from foneyam to be this rude, you people have to do better, you are the face of horrible customer service, we didn't even get a call reference number, she just hung up afterwards.

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Replies (2)
Foneyam
Foneyam's reply28 Apr 2026, 17:06
Official
Hello Vuyelwa,

As per our recent telephonic conversation we can confirm that the matter has been escalated to the relevant department for further review. 

Sincerely                                                                                         
FoneYam Customer Services 
 
Foneyam
Foneyam's reply30 Apr 2026, 16:38
Official
Hello  Vuyelwa,
We have attempted to contact you with no success. 
 
Based on the feedback received via email, we will mark the matter as resolved.                                                                                                                          
 
Sincerely                                                                                         
FoneYam Customer Services