the phone got ******...
the phone got ****** they told us to open a case (of which we did) itc number etc, they rejected the VALID CLAIM and told my husband he is liable for the R3000 for the outstanding balance - claimnumber CN:*** and for the record the claim was rejected - no further comms - the store submitted the expected paperwork - i submitted the expected paperwork but why are we liable for the costs when the phone was or got ******?
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Replies (3)
Foneyam's replyOfficial
09 Sept 2026, 12:35Hello Linelle,
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply09 Sept 2026, 12:35
Official
Hello Linelle,
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
10 Sept 2026, 16:32Hello Linelle,
Thank you for getting in touch with us and bringing your concerns to our attention.
We have attempted to contact the contract holder; however, we have been unable to reach him.
We have sent you an email requesting the contract holder's contact details so that we may make further contact.
Sincerely,
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
We have attempted to contact the contract holder; however, we have been unable to reach him.
We have sent you an email requesting the contract holder's contact details so that we may make further contact.
Sincerely,
FoneYam Customer Services
Foneyam's reply10 Sept 2026, 16:32
Official
Hello Linelle,
Thank you for getting in touch with us and bringing your concerns to our attention.
We have attempted to contact the contract holder; however, we have been unable to reach him.
We have sent you an email requesting the contract holder's contact details so that we may make further contact.
Sincerely,
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
We have attempted to contact the contract holder; however, we have been unable to reach him.
We have sent you an email requesting the contract holder's contact details so that we may make further contact.
Sincerely,
FoneYam Customer Services
Foneyam's replyOfficial
16 Sept 2026, 10:04Hi Linelle,
Thank you for bringing this matter to our attention.
A consultant has been in contact with the contract holder regarding the query.
As discussed, the consultant will make contact again at the agreed-upon time to continue assisting and provide any necessary updates.
We appreciate your patience and understanding.
Sincerely,
FoneYam Customer Services
Thank you for bringing this matter to our attention.
A consultant has been in contact with the contract holder regarding the query.
As discussed, the consultant will make contact again at the agreed-upon time to continue assisting and provide any necessary updates.
We appreciate your patience and understanding.
Sincerely,
FoneYam Customer Services
Foneyam's reply16 Sept 2026, 10:04
Official
Hi Linelle,
Thank you for bringing this matter to our attention.
A consultant has been in contact with the contract holder regarding the query.
As discussed, the consultant will make contact again at the agreed-upon time to continue assisting and provide any necessary updates.
We appreciate your patience and understanding.
Sincerely,
FoneYam Customer Services
Thank you for bringing this matter to our attention.
A consultant has been in contact with the contract holder regarding the query.
As discussed, the consultant will make contact again at the agreed-upon time to continue assisting and provide any necessary updates.
We appreciate your patience and understanding.
Sincerely,
FoneYam Customer Services