1 reviews | Active since May 2011
Taken Advantage of by a sales cellphone consultant
I bought a fone through PeP Southgate. I had R2000 with me but the fone I wanted was R2400. The sales consultant advise me to take the fone through Foneyam. I told him I didn't want a contract fone. I would rather take a fone for R2000. He insisted and convinced me said it was not a contract. I would pay off the fone the outstanding amount within two or three months. I told him I didn't want to be changed interest he said as long as I pay it within 6 months, I wouldn't and the fone would be mine. I paid the R2000 and just when I was about to pay the outstanding R400, I received a notification on my fone saying I have to pay R274. I was shocked and surprised. I called the call center I was told it was a rental fone. I then emailed them they said I had an option to cancel the rental agreement and I was given the amount to pay. I didn't pay it us I felt it was unfair the sales consultant wrongly advised me and took advantage. So I am stuck paying more than I should have paid for the fone. On top of my stress the fone doesn't even function well. I went again to Pep to take it for repairs and they told me they take a phone for repairs if it is a physical damages. The fone keeps saying UI system is not responding . I have reset the fone, deleted files and so much more . Nothing seems to help. Sometimes the fone doesn't work for days, I often have to push for a restart. I am paying for a fone that doesn't work well and I didn't ask for rental for. I am honestly not okay with this and it honestly frustrates me.
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
